Power Issues

The Power Issues is an unsupported Fly device, check out our latest Fly devices.

If your Fly6 Generation 3 is having power issues, such as not powering on or holding charge follow these suggestions.

My Fly6 Generation 3 Won’t Turn On

To turn on your Fly device, press and hold the power button for approximately 3-4 seconds.

If your device does not turn on proceed with the following:

  1. Confirm that the Fly device is fully charged by connecting it to a wall charger
    • When charging the 12 o’clock indicator LED on the bezel will be solid red
    • When fully charged the 12 o’clock indicator LED on the bezel will turn solid green
      • If the LED light does not come on at all please proceed with Charging Issue troubleshooting
  2. Attempt to turn on the device by pressing and holding the power button for approximately 3-4 seconds
  3. If the device does not turn on reset the device with deep sleep mode
  4. Plug the device into the computer and test to see if you get a connection
  5. Remove the SD card and try to turn the device on

    Note: If the Fly device turns on without an SD card inserted please read Recording issues

If you’re still unable to turn your device on, please submit a ticket with our support team.

If possible please provide us with photos of the front and sides of the device when you lodge your ticket.

My Fly6 Generation 3 is turning off unexpectedly

Reasons your Fly6 Generation 3 may be turning off:

  • If Idle mode is enabled, the device will turn off after 15 minutes of being stationary
  • If Incident Protection mode is enabled and triggered, the device will turn off 30 minutes after being tilted more than 60 degrees.
  • The SD card reached capacity with locked files

Note: When Incident Protection mode is triggered, the device will sound 3 beeps in quick succession.

To check whether Idle or Incident Protection mode are enabled, and to disable them:

  1. Turn on your Fly6 Generation 3 by holding down the power button for approximately 3-4 seconds.
  2. Connect to your Fly6 Generation 3 using the CycliqPlus mobile app
  3. Go to ‘Settings’ and select ‘System configuration’
  4. Turn off ‘Idle mode’ and ‘Incident Protection’
  5. Format the SD card
  6. Ensure the device is fully charged

Test to see if this has resolved the issue, if the problem persists please proceed with the following:

  1. Connect to the CycliqPlus mobile app
  2. Select ‘Settings’
  3. Reset to default settings
  4. Confirm reset

If the device is still unexpectedly turning off perform a bench test.

If your Fly6 Generation 3 is still turning off unexpectedly, please submit a ticket with our support team.

When submitting a ticket please provide us with the Bench Test start time and the DCIM file containing the footage during this test, as well as photos of the front and sides of the device if possible.

My Fly6 Generation 3 is not turning off

To turn your Fly6 Generation 3 off, press and hold the power button for approximately 3-4 seconds. If for any reason your Fly6 Generation 3 does not turn off please try the following:

  1. Perform a master reset

If the device still does not turn off reset the device to factory default.

  1. Connect to your Fly device using the CycliqPlus mobile app
  2. Select ‘Settings’
  3. Tap ‘Reset to default settings’
  4. Confirm reset

If you’re still unable to turn your device on, please submit a ticket with our support team.

If possible please provide us with photos of the front and sides of the device when you lodge your ticket.

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