Shipping and warranty

Shipping

Your order will take between 24 and 48 hours to process. Once you’ve placed your order, you will receive a confirmation email with your order number. You will be informed of the process of your order and you will receive a tracking number once your order has been dispatched. The table below shows our shipping rates and delivery times.

Shipping rates

CountryRegular postage
2-3 weeks
Expedited
3-5 business days
Australia10 AUD25 AUD
Canada10 CAD25 CAD
Hong Kong10 USD20 USD
Japan1000 YEN2750 YEN
New Zealand10 NZD25 NZD
Singapore10 SGD25 SGD
South Korea10 USD20 USD
Mainland Europe10 EUR20 EUR
United Kingdom8 GBP15 GBP
United States10 USD20 USD
Rest of the World10 USD20 USD

Cycliq product warranty

Cycliq products come with a one year warranty from the date of purchase. Products are guaranteed against manufacturing defects during this period. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty.
You have the right to seek remedy for products for up to twelve months from purchase for issues caused by a manufacturing defect. Beyond the twelve months we will attempt to assist with any issues by communicating with you to remedy the problem for a further twelve months.
Spare parts and other physical requirements necessary to remedy the issue will be provided at a cost. We will only replace Cycliq products when you have submitted a support ticket and followed all steps to remedy the problem.
Upon us being satisfied that a solution cannot be reached via Customer Support Portal, we may request the product be returned for further analysis.
Cycliq assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Cycliq be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

Warranty procedure

If you believe your product has a manufacturing defect covered by the above warranty, please follow the steps below:

  • Firstly, create a ticket on our support page.
  • Once we determine your product qualifies for coverage under our warranty, you’ll be issued with a Return Merchandise Authorization (RMA) number and we will advise where to send the products.
  • Package up your device appropriately to avoid damage in transit.
  • Include a copy of your purchase receipt.
  • IMPORTANT: returns that do not have a valid RMA number will be sent back.

For more information contact Cycliq Support.

Returns policy

We want our customers to find great value in Cycliq products and will do everything in our power to ensure you have a Cycliq product that operates as advertised. The return policy outlined here only effectuates for products purchased directly from us; if you have purchased from one of our retail partners, please contact them to arrange your return or exchange.
Apparel items can only be exchanged within thirty days of purchase for the same product in a different size. Apparel must be returned to us unused with the original tags still attached, in their original packaging.

Cycliq replacement protocol

If we have deemed the product to be faulty, we will return a new product at the discretion of our Customer Support Manager. We will return the product to you within a nominated period: generally, a seven day assessment period and then up to a twenty-one day shipping period from the date the product was received.

Customers are responsible for the return shipping of faulty products. We will be responsible for the return shipping of the reconditioned, refurbished or new product to the customer. If the product is tested and found to be working according to specifications, it will be returned to you as it was received.