Shipping and warranty

Shipping

Your order will take between 24 and 48 hours to process. Once you’ve placed your order, you will receive a confirmation email with your order number. You will be informed of the process of your order and you will receive a tracking number once your order has been dispatched. The table below shows our shipping rates and delivery times.

Shipping rates

Shipped from Hong Kong – carrier varies per country

Country Order Value Regular postage
2-3 weeks
Expedited
3-5 business days
Australia >=100 AUD Free shipping
Australia <100 AUD 5 AUD 10 AUD
Canada >=100 CAD Free shipping
Canada <100 CAD 5 CAD 10 CAD
Hong Kong >=70 USD Free shipping
Hong Kong <70 USD 5 USD 10 USD
Japan >=10,000 YEN Free shipping
Japan <10,000 YEN 600 YEN 1200 YEN
New Zealand >=115 NZD Free shipping
New Zealand <115 NZD 5 NZD 15 NZD
Singapore >=100 SGD Free shipping
Singapore <100 SGD 5 SGD 15 SGD
South Korea >=70 USD Free shipping
South Korea <70 USD 5 USD 10 USD
Rest of the World >=70 USD Free shipping
Rest of the World <70 USD 5 USD 10 USD

 

Shipped from Amazon US

Country Order Value Regular postage
2-7 business days
Expedited
1-2 business days
United States >=70 USD Free shipping
United States <70 USD 5 USD 10 USD

 

Shipped from Amazon Europe

Country Order Value Regular postage
2-7 business days
Mainland Europe >=80 EUR Free shipping
Mainland Europe <80 EUR 5 EUR
United Kingdom >=55 GBP Free shipping
United Kingdom <55 GBP 6 GBP

Cycliq product warranty

Cycliq products come with a one year warranty from the date of purchase. Products are guaranteed against manufacturing defects during this period. Damage resulting from use, accident, or normal wear and tear is not covered by this or any warranty.
You have the right to seek remedy for products for up to twelve months from purchase for issues caused by a manufacturing defect. Beyond the twelve months we will attempt to assist with any issues by communicating with you to remedy the problem for a further twelve months.
Spare parts and other physical requirements necessary to remedy the issue will be provided at a cost. We will only replace Cycliq products when you have submitted a support ticket and followed all steps to remedy the problem.
Upon us being satisfied that a solution cannot be reached via Customer Support Portal, we may request the product be returned for further analysis.
Cycliq assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Cycliq be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

Warranty procedure

If you believe your product has a manufacturing defect covered by the above warranty, please follow the steps below:

  • Firstly, create a ticket on our support page.
  • Once we determine your product qualifies for coverage under our warranty, you’ll be issued with a Return Merchandise Authorization (RMA) number and we will advise where to send the products.
  • Package up your device appropriately to avoid damage in transit.
  • Include a copy of your purchase receipt.
  • IMPORTANT: returns that do not have a valid RMA number will be sent back.

For more information contact Cycliq Support.

Returns policy

We want our customers to find great value in Cycliq products and will do everything in our power to ensure you have a Cycliq product that operates as advertised. The return policy outlined here only effectuates for products purchased directly from us; if you have purchased from one of our retail partners, please contact them to arrange your return or exchange.
Apparel items can only be exchanged within thirty days of purchase for the same product in a different size. Apparel must be returned to us unused with the original tags still attached, in their original packaging.

Cycliq replacement protocol

If we have deemed the product to be faulty, we will return a new product at the discretion of our Customer Support Manager. We will return the product to you within a nominated period: generally, a seven day assessment period and then up to a twenty-one day shipping period from the date the product was received.

Customers are responsible for the return shipping of faulty products. We will be responsible for the return shipping of the reconditioned, refurbished or new product to the customer. If the product is tested and found to be working according to specifications, it will be returned to you as it was received.