I can’t connect to my smartphone

The Fly12 (non-CE) is an unsupported Fly device, check out our latest Fly12.

Device pairing

It is easy to pair your device to your phone. Just make sure your Fly device is in close proximity to your smartphone and launch the app.

  • Scan my device
  • Select your device
  • Wait for the app to pair and connect

If for any reason you are unable to connect your Fly12, please try the following:

To reconnect, turn your device on and launch app.

If you’re still unable to pair your Fly12 recognised, please submit a ticket with our support team.

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Create a support ticket

Submit a ticket