Fly6 GEN 3
Fly12 CE
Ordering online
- Where do you ship to?We have a number of partners globally that allows us to ship our products to most countries at the shortest possible time. [...]
- How long does shipping take?Your order will take between 24 and 48 hours to process. Once you’ve placed your order, you will receive a confirmation email [...]
- What payment options do you have?Our online portal accepts PayPal, Credit Card payments and Afterpay (in supported markets). For credit card payments, we use a third-party payment [...]
- Are tax and duty fees included?Different countries and jurisdictions have differing policies on duties and taxes. Many countries charge duties or taxes on items over a set [...]
- How can I track my order?Your order will take between 24 and 48 hours to process. Once you’ve placed your order, you will receive a confirmation email with [...]
- Where can I buy your products?We have partners globally that you can choose from. It may be more convenient for you to purchase via a local retailer or [...]
- Do you accept bulk purchases? Absolutely! Please feel free to reach out to our sales team via [email protected] You can also send your interest here via our [...]
- Are your products available locally?Cycliq has been partnering with distributors and retailers anywhere we can find cyclists on the road. You may check for the nearest [...]
- I don’t need the whole pack. Can I purchase individual accessory parts?We understand that sometimes, we only need 1 or 2 items but due to shipping cost, we find it to be the [...]
- Do you have samples showing the video quality of your devices?Absolutely! You can check some of the videos here. Those are videos were sent by Cycliq users. If you have interesting footage, [...]
- Is the LED light bright enough?Good question! In certain situations, a particular light intensity may not be enough, which is why you are able to adjust the [...]
Using your device
- What is the recommended charging method?To ensure that your devices get a proper charge at the quickest possible time, we recommend using a USB wall charger with [...]
- Do the cameras need SD cards to function? Yes! In order to save video files and change settings, Cycliq devices need a storage device installed. Otherwise, it will show an [...]
- What type of SD cards can we use?Cycliq devices need a Class 10 SD card or higher to function properly. Please check our list of compatible SD card here.
- Why do I need to use a recommended card?There are plenty of SD cards out in the wild and card manufacturer usually make SD cards for specific functions such as [...]
- How does the looping recording feature work?The looping function works in such a way that the last period of the ride is recorded. For a device to loop [...]
- What is Idle Mode? Idle mode is a battery saving mechanism, whereby your unit turns off automatically after sensing no movement for 15 minutes.
- What is Incident Protection Mode?In the event of an incident and your device tilts past 60 degrees for more than 5 seconds, the Incident Protection Mode [...]
- What is Manual Footage Capture?If you witness an event that you want to capture and retain when riding, simply press the WiFi or “Q” button briefly. [...]
- What is Home Safe Mode?When your device enters a low battery charge state, Home Safe Mode is triggered. The unit will beep at regular intervals to [...]
- What do all these beeps mean?We want you to keep your eyes on the road while being able to get notifications from your device, which is why [...]
- What does the LED notification light colour pattern mean?We added LED notification light to helps us identify what is going on with your device. Below are links to Fly device [...]
Connecting your device
- STRAVA – Quick User GuideTABLE OF CONTENTS Initial Setup Recording on the Fly6 Recording on the Fly12 How to overlay STRAVA metrics Mobile Apps Desktop Apps [...]
- Why is my footage not showing on the mobile app?Your mobile app is dependent on what device you have. It will only show you the footage if your device is capable [...]
- Why is my device not recognised by the computer?Oops! We’re sorry to hear that but not to worry. It could just be the cable or the USB port itself. Use [...]
- Why can’t I connect my device to the app?Oops! That is no good but like all Bluetooth devices, this can happen from time to time. Fortunately, there are easy steps to [...]
- Why is the first part of my ride missing?That’s a bummer! Depending on the size of the card you are using, it is likely that the card was already full [...]
Customer support
- Is there a warranty?Cycliq products come with a one (1) year warranty from the date of purchase. All products and accessories are guaranteed against manufacturing [...]
- CautionWarning! No modification of Cycliq products are recommended Children should not play with the device Do not look directly at the strobe [...]
- Do you have a refund policy?We want our customers to find great value in using our products and we will do everything to ensure our customers have [...]
- Do you have a service centre for repairs?Products that are deemed to be faulty during the warranty period will be replaced with a reconditioned, refurbished or new product/s back [...]
- I accidentally damaged my unit. Can I purchase replacement parts?Cycliq has manufactured robust products that can withstand some falls. With that said, cycling by its nature can sometimes be dangerous and [...]
- How long is the battery life?Depending on how you use your device, the battery runtime can vary. The obvious factor here is light intensity. Below are lists [...]
- Why is my device turning off?Aside from the obvious low battery power, there are two features that will trigger your device to turn off, Idle Mode and [...]
- My device is not taking charge, what should I do?We trust that you are using a wall charger with an output of 5 volts and 1-2 amps (up to 10w), used [...]
- My device is not turning on, what should I do?We trust that you have already given your unit a full charge and the charge light was on indicating it was taking [...]
- Where can I send my unit for warranty?That’s too bad to hear that you need to warranty your unit. You can click here for more information about our Warranty policy. If you [...]
- Do you have a phone number I can call?Our support team is more than happy to help you with your concerns. You may reach out to us by creating a [...]