Footage Issues

My device is recording with poor quality

Our Fly devices have different video resolutions you can choose from. For highest quality recording, please select 1080p @ 30 FPS (frames/second).

Also, ensure you check the lens of the device for any dirt or residue which may obscure the footage. When cleaning we recommend you get a wet non-abrasive cloth like a sunglasses cleaner or microfibre cloth.

My recorded files are missing

If you notice that you have missing files and you have not deleted them manually, it may be that the recording was looped over by the Fly6 Generation 3 looping function.

Average runtime before looping depends on the video settings; this time is generally between 2.5 and 3.5 hours for a 32GB SD card. To save footage from being looped over, you can press the Q button for 2 seconds to lock the current segment of footage or tilt your bike more than 30 degrees to trigger Incident Protection mode.

To check your video recording, connect your Fly6 Generation 3 device to a computer, open the file explorer, find your device root folder and go to DCIM then 100_RIDE – this is where the recordings are stored. Recorded segments begin with IMG, locked footage files begin with LCK. You can arrange these recordings in chronological order to ensure all files are visible. If you’ve recently formatted your SD card, all files will be erased.

If your recorded files are missing and it’s not possible that they have been wiped or looped over, please submit a support ticket with our customer support team.

My footage is bumpy

Your Fly device supports Digital Image Stabilization (DIS) which reduces the level of blur or distortion in recorded footage.

If your footage is still bumpy with DIS, please check that your mount is undamaged and firmly fastened to the seat post of your bike.

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