Terms and conditions

General

This website is operated by Cycliq Products Pty Ltd. Throughout the site, the terms “Cycliq Pty Ltd”, “we”, “us” “Fly6”, “Fly12“ “Cycliq” “Cycliq Products” and “our” refer to Cycliq Products Pty Ltd. Cycliq offers this website, including all information, tools, products and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
Before you continue reading, please note that the following information is important and necessary to read, understand and comply with. That said, the team at Cycliq hope your experience using the device is enjoyable and better than expected. If you feel that the information below does not deal with an issue you are having, please contact us and we will try to resolve it for you.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

As you browse Cycliq.com and other websites, online ad networks we work with may place anonymous cookies on your computer, and use similar technologies, in order to understand your interests based on your (anonymous) online activities, and thus to tailor more relevant ads to you. If you do not wish to receive such tailored advertising, you can visit this page (http://www.networkadvertising.org/choices/) to opt out of most companies that engage in such advertising. (This will not prevent you from seeing ads; the ads simply will not be delivered through these targeting methods.)

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Terms of Service

Online Store Terms

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any content on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Accuracy, Completeness and Timeliness of Information

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Modifications to the Service and Prices

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Third Party Links

Certain content, products and services available via our Service may include materials from third- parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

User Comments, Feedback and other Submissions

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Errors, Inaccuracies and Omissions

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall Cycliq, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

Indemnification

You agree to indemnify, defend and hold harmless Cycliq and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

Severability

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

Termination

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

Entire Agreement

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

Governing Law

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the State of Western Australia.

Changes to Terms of Services

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Contact Information

Questions about the Terms of Service should be sent to us via our contact page.

User Content

Uploading video content on www.cycliq.com/videos

By uploading your footage to us, you agree that you will not hold Cycliq and Cycliq’s affiliates responsible for any breaches in the agreement or any third party claim that may come forward from the content you have submitted or that is related to the content you have submitted. Cycliq, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors cannot be held responsible in any wayfor any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from the content you submit.

By sharing your content with us, you guarantee that copyrights, trademarks and rights are not breached in any way. All content you submit is free from breaches and all persons that are identifiable have provided you with written consent in which they state that this content may be used and spread by third parties such as Cycliq.

You are aware that by uploading the content and sharing it with use, you give us the right to use the content at our own discretion. You are aware that the submitted content may be used on online and social channels and all the consequences that follows from this. As such, you are aware that the content may start leading its own life and may be shared by individuals or third parties on which Cycliq has limited or no control.
To this document and agreement apply the governing laws of Western Australia, Australia. You accept that we this agreement, you understand the jurisdiction and the proceedings in the state of Western Australia, Australia.

User Content Defined

Members may post, upload, publish, submit or transmit text, graphics, images, music, audio, video, information or other materials to be made available through the Site and Service (“User Content”). By making available any User Content through the Site and Service, you hereby grant to Cycliq a worldwide, irrevocable, perpetual, non-exclusive, transferable, royalty-free license, with the right to sublicense, to use, copy, adapt, modify, distribute, reference, store, cache, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit such User Content on, through or by means of the Site and the Service in any form, medium or technology now known or later developed, in whole or in part, for any purposes, including for both commercial and noncommercial purposes. By making available any User Content through the Site and Service, you also hereby grant to Cycliq a worldwide, irrevocable, perpetual, non-exclusive, transferable, royaltyfree license, to use, copy, adapt, modify, distribute, reference, store, cache, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast and otherwise exploit such User Content on and through third-party distribution channels selected by, but not affiliated with, Cycliq, in any form, medium or technology now known or later developed, in whole or in part, for any purposes, including for both commercial and non-commercial purposes; you also grant Cycliq the right to sublicense these rights to third parties for distribution via third party distribution channels, which may include viral distribution of your User Content. You agree that neither Cycliq nor any third party distribution channels have any obligation to provide any compensation to you for your User Content or the licenses granted herein. Cycliq does not claim any ownership rights in any such User Content and nothing in these Terms will be deemed to restrict any rights that you may have to use and exploit any such User Content.

You acknowledge and agree that you are solely responsible for all User Content that you make available through the Site or Service. Accordingly, you represent and warrant that: (i) you either are the sole and exclusive owner of all User Content that you make available through the Site or Service or you have all rights, licenses, consents and releases that are necessary to grant to Cycliq the rights in such User Content, as contemplated under these Terms; and (ii) neither the User Content nor your posting, uploading, publication, submission or transmittal of the User Content or Cycliq’s use of the User Content (or any portion thereof) on, through or by means of the Site and the Service will infringe, misappropriate or violate a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.

User Content Licence

Subject to your compliance with the terms and conditions of these Terms, Cycliq grants you a limited, non-exclusive, non-transferable license, without the right to sublicense, to access, view and download any Content solely for your personal and non-commercial purposes. You will not use, copy, adapt, modify, prepare derivative works based upon, distribute, license, sell, transfer, publicly display, publicly perform, transmit, stream, broadcast or otherwise exploit the Site, Service or Content, except as expressly permitted in these Terms. No licenses or rights are granted to you by implication or otherwise under any intellectual property rights owned or controlled by Cycliq or its licensors, except for the licenses and rights expressly granted in these Terms.

Duties and Taxes

Different countries and jurisdictions have differing policies on duties and taxes. Many countries charge duties or taxes on items over a set value. It is your responsibility to know what taxes or duties you are responsible for when you make your purchase. In some instances your country will charge you additional taxes or duties upon collection. Some of our products have local taxes and duties included and some are to be paid by the customer.

CYCLIQ PRODUCTS RETURN POLICY

At Cycliq Products, we pride ourselves on customer satisfaction. You may return item(s) purchased from this website for any reason within the first thirty (30) days from the date of delivery.

RETURNING YOUR ITEMS

We will gladly give you a full refund, excluding the original shipping cost and a 3% restocking fee. Any orders returned and received after 30 days from the delivery date are subject to replacement only at the discretion of Cycliq Products.

Additional Terms & Conditions:

Return policy only applicable to products purchased through Cycliq.com direct website.
Cycliq Products cannot accept returns of products purchased through a reseller or distributor. Please contact the original seller to return items purchased through them.
You are responsible for all shipping charges and assume the risk of loss or damage to returned products in transit to Cycliq Products.
We cannot provide return packaging.
Apparel items can only be exchanged for the same product in a different size.
Apparel must be returned to us unused with the original tags still attached, in their original packaging. We cannot accept apparel that has been worn or washed
For international orders, any duties, or customs fees paid are non-refundable.
Your order will be refunded to the original payment type used.
Credit Card or Bank Transaction Fees are non-refundable.
Gift card purchases are non-refundable.

RETURN PROCESS

If you would like to return or exchange an item, please follow these instructions:

Submit a request for a Return Merchandise Authorization number (RMA#).
Any packages returned without an RMA# are subject to being returned to sender. Cycliq Products is not responsible for lost or damaged shipments.
Returned merchandise must be sent back in its original packaging and returned in the same condition as sold, including all packaging, accessories, manuals, and documentation. Incomplete returns may be subject to additional charges or partial refunds.
The returned item(s) must be repackaged properly to avoid damage during shipping.
The customer is responsible for return shipping costs and original shipping costs will not be refunded.
Cycliq Products cannot accept returns of products purchased through a reseller or distributor.
If you feel your product is defective, please submit a support request, and we will be glad to help you per our limited warranty policy below.

CANCELLATION POLICY

We understand that things change and sometimes you hit the “Place Order” button a little too soon. Please submit a support request to see if we can cancel the order for you.

If the order can be cancelled Cycliq Products will refund the order less any applicable payment processing fees.

Cycliq Products dispatches orders at regular intervals and therefore your order may have already been processed for shipping these orders cannot be cancelled and must be returned as per the above returns policy.

LIMITED WARRANTY POLICY

Cycliq products expressly warrant products to be free from defects in materials and workmanship for the original purchaser under normal use for one year from the original date form purchase. Defects that have resulted from improper or unreasonable use or maintenance, accidents, excess moisture, improper packing, or unauthorized tampering, alteration or modification are not covered

Cycliq Products will, at its discretion, repair or replace with a comparable product, at no charge to the customer for parts or labour. The customer is responsible for shipping costs, including any packing, or shipping materials needed to re-box the item. Replacement products may be new, refurbished or reconditioned and are warranted for the unexpired period of the original purchase, or 90 days from shipment (whichever is greater). Any products replaced become the property of Cycliq Products.

Cycliq Products does not warranty any items purchased through unauthorized dealers. We do not warranty products sold through eBay.

Cycliq Products assumes no liability for any accident, injury, death, loss, or other claim related to or resulting from the use of this product. In no event shall Cycliq Products be liable for incidental or consequential damages relating to or resulting from the use of this product or any of its parts.

WARRANTY REQUEST AND RETURN PROCEDURE

If you believe your product has a defect covered by the above warranty, please follow the steps below:

You are required to provide your name, address, phone number, copy of the original receipt/proof of purchase indicating the date purchased. We will also require product serial number, and product photos.

Firstly, submit a support request.
If eligible for warranty, customer support will provide shipping instructions and an RMA#
Package up your device appropriately to avoid damage in transit.
IMPORTANT: returns that do not have a valid RMA number will be returned to sender.

Mobile Terms of Service

Cycliq Products Pty Ltd
Last updated: Sept. 20, 2023

The Cycliq mobile message service (the “Service”) is operated by Cycliq Products Pty Ltd (“Cycliq”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”). We may modify or cancel the Service or any of its features without notice. To the extent permitted by applicable law, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.

By consenting to Cycliq’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Cycliq through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list. Text messages may be sent using an automatic telephone dialing system or other technology. Service-related messages may include updates, alerts, and information (e.g., order updates, account alerts, etc.). Promotional messages may include promotions, specials, and other marketing offers (e.g., cart reminders).

You understand that you do not have to sign up for this program in order to make any purchases, and your consent is not a condition of any purchase with Cycliq. Your participation in this program is completely voluntary.

We do not charge for the Service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply. Check your mobile plan and contact your wireless provider for details. You are solely responsible for all charges related to SMS/text messages, including charges from your wireless provider.

You may opt-out of the Service at any time. Text the single keyword command STOP to Cycliq or click the unsubscribe link (where available) in any text message to cancel. You’ll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you. If you have subscribed to other Cycliq mobile message programs and wish to cancel, except where applicable law requires otherwise, you will need to opt out separately from those programs by following the instructions provided in their respective mobile terms.

For Service support or assistance, text HELP to Cycliq or email support@cycliq.com.

We may change any short code or telephone number we use to operate the Service at any time and will notify you of these changes. You acknowledge that any messages, including any STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages.

The wireless carriers supported by the Service are not liable for delayed or undelivered messages. You agree to provide us with a valid mobile number. If you get a new mobile number, you will need to sign up for the program with your new number.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

We respect your right to privacy. To see how we collect and use your personal information, please see our Privacy Notice.

Disclaimer

Fly6 is a bicycle accessory specifically designed to be used as a rear “tail” light, with video and audio capabilities. Fly12 is a bicycle accessory specifically designed to be used as a front light, with video and audio capabilities. Accordingly, any use contrary to this purpose is not permitted. While every effort has been made to ensure it will fit to most bicycles commercially available, it may not fit all bicycles depending on how the bike is set up. Please note that Cycliq, its subsidiaries and affiliates, and its distributors are not liable for any consequential damages arising from any use or malfunction of a camera or accessory, including memory cards, that result in the failure of an image to be recorded or to be recorded in a way that is suitable for your needs. Memory cards, both supplied and third party, should be re-formatted regularly according to the manufacturers website to provide optimal performance.

Cycliq Products Pty Ltd ABN: 19 119 804 974