CycliqPlus Desktop Troubleshooting

Common troubleshooting issues

Use this page to resolve common issues within the CycliqPlus app for Windows and Mac.

CycliqPlus fails to install on Windows 10

Setup Failed. One or more issues caused the setup to fail.

CycliqPlus on Windows 10 requires Administrative access to install the Visual C++ Redistributables that are packaged with the CycliqPlus app. Right click the downloaded CycliqPlus installer and select Run as Administrator.

Unsupported Windows or Mac OS version

We make every effort to support older Windows and Mac OS versions as long as possible.

Here is a current list of Windows and Mac OS versions which are not supported:
– Windows 8.1 and below (2013 and ealier)
– Mac OS Catalina and below (2019 and earlier)

* The CycliqPlus app may continue to work on older Windows and Mac OS versions but we no longer actively support it.

CycliqPlus was unable to download FFmpeg

Please check your internet connection and try again.
The required component FFmpeg is missing, check your internet connection, restart CycliqPlus and try again.

CycliqPlus for Windows requires an internet connection to install the FFmpeg component to view and edit footage from your Fly device. If your Windows or Mac computer is not connected to the internet or if the CycliqPlus app does not have permission to access the internet you will see this prompt.

Ensure your computer is connected to the internet and that CycliqPlus has permission to access the internet and try again.

Advanced troubleshooting for Windows

If this prompt persists you can manually install the FFmpeg component that CycliqPlus can use, follow these steps:

1. Close CycliqPlus
2. Download the FFmpeg component files (Windows only), it is strongly recommended to install both when manually installing FFmpeg
   • FFmpeg for 64 bit
   • FFmpeg for 32 bit
3. Extract the ZIP contents to the following path: C:\Users\[USERNAME]\AppData\Local\CycliqPlus\Components
4. Open CycliqPlus