Common troubleshooting issues
Use this page to resolve common issues within the CycliqPlus app for Windows and Mac.
CycliqPlus was unable to download FFmpeg
Please check your internet connection and try again. The required component FFmpeg is missing, check your internet connection, restart CycliqPlus and try again.
CycliqPlus requires an internet connection to install the FFmpeg component to view and edit footage from your Fly device. If your Windows or Mac computer is not connected to the internet or if the CycliqPlus app does not have permission to access the internet you will see this prompt.
Ensure your computer is connected to the internet and that CycliqPlus has permission to access the internet and try again.
Advanced troubleshooting for Windows
If this prompt persists you can manually install the FFmpeg component that CycliqPlus can use, follow these steps:
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