Fly12 Sport Group
At Cycliq, we stand behind the quality of our products and aim to ensure every customer is satisfied with their purchase.
Returns:
You can return any item purchased directly from Cycliq.com within 30 days of delivery for a full refund (excluding shipping).
Warranty:
Cycliq offers a 12-month limited warranty on all products, covering defects in materials and workmanship under normal use. This does not cover damage from accidents, misuse, or unauthorized modifications. If your product qualifies, Cycliq will repair or replace it at no cost (excluding return shipping). Warranty does not apply to purchases made through unauthorized sellers.
For full details, including how to submit a warranty or return request, visit our Returns & Warranty Policy
We want to have you out recording your ride as soon as possible.
Orders are processed within 2–5 business days and shipped from our regional warehouses via trusted local carriers.
United States Shipping
All US orders are shipped from our local United States warehouse using domestic carriers.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
|
Free Shipping (on orders over $99) |
2–5 business days* | FREE |
| Standard | 2–5 business days* | $10 |
| Express | 1–2 business days* | $15.00 |
International Shipping
All International orders are dispatched from our Hong Kong warehouse and delivered via trusted global couriers such as FedEx, DHL, UPS or DEPEX.
| Region | Estimated Delivery Time | Cost |
|---|---|---|
| Singapore | 3–6 business days* | S$12.50 |
| South Korea | 3–6 business days* | ₩15,000 |
| Japan | 3–6 business days* | ¥2,500 |
| Canada | 3–6 business days* | CA$15 |
| New Zealand | 3–6 business days* | NZ$15 |
| Europe | 3–6 business days* | €15 |
| Hong Kong | 1–3 business days* | $10 |
| Taiwan | 3–6 business days* | $10 |
| Malaysia | 3–6 business days* | $10 |
| Rest of World | 3–6 business days* | $30 |
*Please allow additional time during peak periods such as Black Friday and Christmas.
Final shipping rates are calculated based on cart contents and the shipping address provided at checkout.
At Cycliq, we’re confident you’ll love our products. If for any reason you’re not completely satisfied within 30 days of receiving your order, you can return it for a full refund—no questions asked.
Please note that items damaged due to reasons not covered by our warranty cannot be returned for a refund. Shipping and return costs are not covered and are non-refundable, and this offer applies only to purchases made directly from cycliq.com.
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