Privacy policy

Cycliq Privacy Policy

Last updated: August 3, 2025

Cycliq offers a range of hardware and software products. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you access or use our services ("Services"), including our websites, applications (such as CycliqPlus), and tools, whether accessed via desktop, mobile, or otherwise. This policy also outlines your rights and choices regarding your personal data.

Stores Covered

This Privacy Policy applies to all customers of Cycliq, including users of the following websites and regional stores operated by us:

  • Australia: cycliq.com.au
  • United Kingdom: cycliq.co.uk
  • United States & International (Global Store): cycliq.com

References in this policy to “we,” “our,” or “Cycliq” include all regional stores and business entities operating under the Cycliq brand, regardless of geographic location. This policy applies to all services, websites, and applications offered by Cycliq, including CycliqPlus desktop software and our online stores.

By using our Services, you acknowledge that you have read and understand this Privacy Policy.

1.0 Scope and Who We Are

This policy applies to:

  • Cycliq websites
  • CycliqPlus desktop applications (Windows/macOS)
  • Mobile applications
  • Customer support services
  • Online stores operated via Shopify

If you have any concerns or requests related to your data, please contact our Data Protection Officer (DPO), Mike Visser, at dpo@cycliq.com. We will respond within 40 calendar days.

2.0 What Personal Information We Collect

2.1 Information You Provide

  • Account details: name, email, password, preferences
  • Profile content: uploaded files, videos, settings
  • Purchase info: billing address, shipping address, payment method
  • Customer support: support tickets, live chat, email interactions
  • Promotions: feedback, contest entries, surveys

2.2 Information Collected Automatically

  • Device and browser: IP address, OS, browser type, device ID
  • Usage data: pages visited, links clicked, time on page
  • Cookies and tracking: used to personalize experience and marketing. See our Cookie Policy for more info.

2.3 Payment Information

All payment details (e.g., credit card, billing info) are securely collected via Shopify or third-party processors. We do not store full card details on our servers.

3.0 Use of Google and YouTube APIs

The CycliqPlus desktop app uses Google APIs for YouTube integration:

3.1 OAuth Scopes Used:

  • userinfo.email – to display user email
  • userinfo.profile – to display user name
  • youtube.readonly – to check for duplicate uploads
  • youtube.upload – to upload videos from Cycliq devices

All data from Google APIs is used solely for the above purposes, is not shared with third parties, and complies with Google’s Limited Use Requirements.

You can revoke access at any time from your Google account settings or via the CycliqPlus app.

Use of CycliqPlus indicates agreement with the YouTube Terms of Service and Google Privacy Policy.

4.0 How We Use Your Information

  • Provide and operate our Services
  • Process transactions and fulfill orders
  • Personalize your experience
  • Provide customer support
  • Develop and improve products
  • Communicate updates, offers, and transactional messages
  • Comply with legal obligations

You may opt out of marketing communications at any time using the unsubscribe link in our emails or by contacting us.

5.0 Sharing Your Information

We may share your data with:

  • Service providers (e.g., Shopify, cloud storage, analytics)
  • Marketing and advertising partners (only with your consent or as permitted by law)
  • Payment processors
  • Logistics and shipping partners
  • Legal or regulatory authorities if required by law

We do not sell your personal data. Data may be shared in the case of a merger, acquisition, or sale of assets.

6.0 Your Rights and Choices

Depending on your location (e.g., UK, EU, California), you may have rights to:

  • Access or correct your data
  • Delete your personal data
  • Object or restrict processing
  • Withdraw consent for marketing
  • Receive a copy of your data (portability)
  • Opt out of targeted advertising or sale/sharing (via Global Privacy Control or contact)

You can contact dpo@cycliq.com to exercise your rights.

7.0 Data Retention

We retain data for as long as necessary to:

  • Provide Services
  • Fulfill legal or warranty obligations
  • Improve and analyze service use
  • Satisfy accounting or regulatory requirements

Marketing and cookie data are kept for a reasonable period unless you withdraw consent.

8.0 Security

We take data protection seriously and use encryption, access controls, and monitoring to protect your data. However, no system is 100% secure. Please avoid sending sensitive data over unsecured channels.

9.0 Children's Data

Our Services are not intended for individuals under the age of 18. If we learn we’ve collected personal data from a child, we will delete it promptly.

10.0 International Transfers

Your data may be transferred and stored outside your home country, including in countries without equivalent data protection laws. We rely on legal mechanisms such as Standard Contractual Clauses for such transfers.

11.0 Changes to this Policy

We may update this Privacy Policy to reflect changes to our practices or legal requirements. We will post updated versions on our site with a revised "Last updated" date. Significant changes will be communicated via email or Service notifications.

12.0 Contact Us

If you have questions about this Privacy Policy or how we handle your personal data:

Email: admin-us@cycliq.com or dpo@cycliq.com
Mail: 513 Hay Street, Level 14, Subiaco, WA, 6008, Australia

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