Power Issues

The Fly12 (non-CE) is an unsupported Fly device, check out our latest Fly devices.

If your Fly12 Original is having power issues, such as not powering on or holding charge follow these suggestions.

My Fly12 won’t turn on

To turn on your Fly device, press and hold the power button for approximately 1 second.

If for any reason your Fly12 will not turn on, please try the following:

If you’re still unable to turn your Fly12 on, please submit a ticket with our support team.

My Fly12 is turning off unexpectedly

Your Fly device may turn off in certain situations when Idle Mode and Incident Mode are enabled. If for any reason your Fly12 is turning off unexpectedly, please try the following:

If your Fly12 is still turning off mid-ride, please submit a ticket with our support team.

My Fly12 is not turning off

To turn your Fly device off, press and hold the power button for approximately 1 second. If for any reason your Fly12 does not turn off, please try the following:

To ensure this does not happen again

If your Fly12 still does not respond, please submit a ticket with our support team.

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