Footage Issues

My device is recording with poor quality

The Fly12 Sport has different video resolutions you can choose from.

For highest quality recording chose 1440p @30fps. These settings will maximise colour quality, video smoothness and image stabilisation.

You can also switch on the Electronic Image Stabilisation (EIS) for greater stability. Note that enabling EIS will reduce your battery runtime (see expected runtimes here).

If you think the quality of your footage is poor, check the lens for dirt. When cleaning we recommend a moist, non-abrasive cloth like a sunglasses cleaner or microfibre cloth.

My recorded files are missing

If you notice that you have missing files and you have not deleted them manually, it may be that the recording was looped over by the Fly12 Sport looping function. Average runtime before looping depends on the video settings and number of locked files; this time is generally between 2.45 and 4 hours on 64GB SD card.

To save footage from being looped over, press the Q button for 2 seconds to lock that segment.

To check your video recording, connect your Fly12 Sport to a computer, open the file explorer, find your device folder and go to DCIM – this is where the recordings are stored.

You can arrange these recordings in chronological order to ensure all files are visible. If you’ve recently formatted your SD card, all files will be erased.

If your recorded files are missing and it’s not possible that they have been wiped or looped over, please submit a support ticket with our customer support team.

My footage is bumpy

Your Fly12 Sport has an Electronic Image Stabilisation (EIS) feature. If your footage is bumpy, it could be because EIS is not enabled. Use the CycliqPlus to toggle EIS on/off by opening the app and connecting your Fly12 Sport. From there go to settings -> video -> EIS.

If your footage is still bumpy with EIS enabled, please check your mount.

My footage is the wrong way up

Your Fly12 Sport will come set up to mount above the handlebar as default. To ensure correct recording orientation please:

  • Ensure that the Fly12 Sport icon is displaying in the correct orientation on the OLED screen when you have your device mounted to your bike.
  • If the icon is displaying in the correct orientation, and the footage is still the wrong way up, try a master reset.

If the video is still the wrong way up, please submit a ticket with our support team here.

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