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- Is there a warranty?Cycliq products come with a one (1) year warranty from the date of purchase. All products and accessories are guaranteed against manufacturing [...]
- CautionWarning! No modification of Cycliq products are recommended Children should not play with the device Do not look directly at the strobe [...]
- Do you have a refund policy?We want our customers to find great value in using our products and we will do everything to ensure our customers have [...]
- Do you have a service centre for repairs?Products that are deemed to be faulty during the warranty period will be replaced with a reconditioned, refurbished or new product/s back [...]
- I accidentally damaged my device. Can I purchase replacement parts?Cycliq has manufactured robust products that can withstand some falls. With that said, cycling by its nature can sometimes be dangerous and [...]
- How long is the battery life?Depending on how you use your device, the battery runtime can vary. The obvious factor here is light intensity. If you wish [...]
- Why is my device turning off?Aside from the obvious low battery power, there are two features that will trigger your device to turn off, Idle Mode and [...]
- My device is not taking charge, what should I do?We trust that you are using a wall charger with an output of 5 volts and 1-2 amps (up to 10w), used [...]
- My device is not turning on, what should I do?We trust that you have already given your unit a full charge and the charge light was on indicating it was taking [...]
- Where can I send my unit for warranty?That’s too bad to hear that you need to warranty your unit. You can click here for more information about our Warranty policy. If you [...]
- Do you have a phone number I can call?Our Support team is more than happy to help you with your questions or concerns. We love answering questions, solving problems, and [...]