FAQs - Cycliq - Bike Camera and Safety Lights

Contact support

Ordering online

Where do you ship to?We have a number of partners globally that allows us to ship our products to most countries at the shortest possible time. [...]
How long does shipping take?Currently, all orders are processed within 2-3 business days. Once you’ve placed your order, you will receive a confirmation email with your order [...]
What payment options do you have?We accept PayPal and Credit Card payments. For credit card transactions, we utilize Stripe, a globally recognized and secure payment facilitator.
Are tax and duty fees included?All shipping and customs fees are covered by Cycliq. The final order total displayed at Checkout is the final landed price and [...]
How can I track my order?Currently, all orders are processed within 2-3 business days. Once you’ve placed your order, you will receive a confirmation email with your [...]
Do you accept bulk purchases? Absolutely! Please feel free to reach out to our sales team via sales@cycliq.com. You can also send your interest here via our [...]
I don’t need the whole pack. Can I purchase individual accessory parts?We understand that sometimes, we only need 1 or 2 items but due to shipping cost, we find it to be the [...]
Do you have samples showing the video quality of your devices?Absolutely! You can check some of the videos here. Those are videos were sent by Cycliq users. If you have interesting footage, [...]
Is the LED light bright enough?Good question! In certain situations, a particular light intensity may not be enough, which is why you are able to adjust the [...]

Using your device

Operating temperatures of Fly devicesFly devices are tested and certified to operate at the following temperature range. Operating temperature: 0-45°C (32–113°F) Storage temperature: 0-45°C (32–113°F) Fly [...]
What is the recommended charging method?To ensure that your devices get a proper charge in the quickest possible time, we recommend using a “Fast charge ” USB [...]
Do the cameras need SD cards to function? Yes! In order to save video files and change settings, Cycliq devices need a storage device installed. Otherwise, it will show an [...]
What type of SD cards can we use?Cycliq devices need a Class 10 microSD card or higher to function properly. It must be formatted as FAT32. For more information [...]
Why do I need to use a recommended card?There are plenty of SD cards out in the wild and card manufacturer usually make SD cards for specific functions such as [...]
How does the looping recording feature work?The looping function works in such a way that the last period of the ride is recorded. For a device to loop [...]
What is Idle Mode? Idle mode is a battery saving mechanism, whereby your unit turns off automatically after sensing no movement for 15 minutes.
What is Incident Protection Mode?In the event of an incident and your device tilts past 60 degrees for more than 5 seconds, the Incident Protection Mode [...]
What is Manual Footage Capture?If you witness an event that you want to capture and retain when riding, simply press the “Q” button briefly. This will [...]
What is Home Safe Mode?When your device enters a low battery charge state, Home Safe Mode is triggered. The unit will beep at regular intervals to [...]
What do all these beeps mean?We want you to keep your eyes on the road while being able to get notifications from your device, which is why [...]
What does the LED notification light colour pattern mean?We added LED notification lights to help you understand what your Fly device is doing. See the Visual and Audio Alerts Guide [...]

Connecting your device

Why is my device not recognised by the computer?Oops! We’re sorry to hear that but not to worry. It could just be the cable or the USB port itself. Use [...]
Why is the first part of my ride missing?That’s a bummer! Depending on the size of the card you are using, it is likely that the card was already full [...]

Customer support

Is there a warranty?Cycliq products come with a one (1) year warranty from the date of purchase. All products and accessories are guaranteed against manufacturing [...]
CautionWarning! No modification of Cycliq products are recommended Children should not play with the device Do not look directly at the strobe [...]
Do you have a returns policy? RETURNS POLICY We want our customers to find great value in Cycliq products and will do everything in our power to ensure [...]
Do you have a service centre for repairs?Products that are deemed to be faulty during the warranty period will be replaced with a reconditioned, refurbished or new product/s back [...]
I accidentally damaged my device. Can I purchase replacement parts?Cycliq has manufactured robust products that can withstand some falls. With that said, cycling by its nature can sometimes be dangerous and [...]
How long is the battery life?Depending on how you use your device, the battery runtime can vary. The obvious factor here is light intensity. If you wish [...]
Why is my device turning off?Aside from the obvious low battery power, there are two features that will trigger your device to turn off, Idle Mode and [...]
My device is not taking charge, what should I do?We trust that you are using a wall charger with an output of 5 volts and 1-2 amps (up to 10w), used [...]
My device is not turning on, what should I do?We trust that you have already given your unit a full charge and the charge light was on indicating it was taking [...]
Where can I send my unit for warranty?That’s too bad to hear that you need to warranty your unit. You can click here for more information about our Warranty policy. If you [...]
Do you have a phone number I can call?Our Support team is more than happy to help you with your questions or concerns. We love answering questions, solving problems, and [...]

Quick links

Quick Start Guide