Smartphone Connectivity Issues

CycliqPlus on mobile (iOS and Android)

Supported Fly devices

The following Fly devices are supported by the CycliqPlus mobile app:

• Fly6 Generation 3
• Fly12 CE
• Fly6 CE
• Fly12 (non-CE)

Notice to legacy Fly device users

The following legacy Fly devices are not supported by the CycliqPlus mobile app:

• Fly6[v]
• Fly6
• Fly6 Original

See the support resources available for legacy Fly devices.

Can’t see your Fly6 Generation 3 in the devices list?

• Ensure your Fly6 Generation 3 is turned on before pressing the Scan button on the opening Devices list screen
• Make sure that your device is NOT on your phone’s Bluetooth list (must be unpaired)
• Ensure your Fly6 Generation 3 is near your phone
• Check you have the latest version of the CycliqPlus mobile app
• Ensure Bluetooth is turned on and working
• For Android devices with Android OS 10 and above ensure the Location/GPS is turned on and working

Note: A corrupted SD card could also cause the CycliqPlus mobile app to not recognise your Fly device. If your SD card is corrupted, the Fly6 Generation 3 will play a SD card error noise.

If you’re still experiencing issues connecting your Fly6 Generation 3 to your smartphone, please submit a ticket with our support team here.

Can’t see your Fly12 CE in the devices list (Android only)?

If you’re using Android and cannot see your Fly12 CE but can see other Fly devices please uninstall and re-install CycliqPlus.

If you’re still experiencing issues connecting your Fly12 CE to your smartphone, please submit a ticket with our support team here.

I’m seeing “Connecting to device…” in CycliqPlus with my Fly6 CE but it’s not able to connect.

Ensure that you have not manually paired your Fly6 CE to your Android or iOS smartphone.

See the following section, Removing the Fly’s Bluetooth entry from your smartphone.

Removing the Fly’s Bluetooth entry from your smartphone​

Make sure that your device is NOT on your phone’s Bluetooth list (it must be unpaired).

For Android devices:

1. From the Android home screen go to Settings > Bluetooth, or Settings > Connections > Bluetooth
2. Check the Paired devices list for your Fly device
3. If you find it is listed as paired tap the Settings button and select Unpair

Re-open the CycliqPlus app and select Scan from the opening screen.

For iOS devices:

1. From the iPhone home screen go to Settings > Bluetooth
2. Check the Paired devices list for your Fly device
3. If you find it listed as paired tap the circle with the “i” in it and then select Forget this device

Re-open the CycliqPlus app and select Scan from the opening screen.